The privacy of your Personal Information is important to Swisse Wellness Pty Ltd. and its related companies and affiliates (referred to collectively as Swisse Wellness, we or our). To better inform you about your privacy, this Privacy Policy describes what Personal Information we may collect about you; how we use your Personal Information; how we protect it; and what choices you have on how that Personal Information is used.
We are committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' and complying with the Privacy Act 1988 (Cth), which has set clear standards and guidelines for the collection, access, storage and use of Personal Information
This Privacy Policy applies to our website at swisse.com (Website)
"Personal Information" is any non-public information or opinion about a person, whether true or not, from which that person may be identified by a third party.
At Swisse Wellness, we respect your privacy, and we want you to feel comfortable when you visit the Website and use its services.
We may, from time to time, review and update this Privacy Policy including, to take into account new laws, regulations and technology. All Personal Information that we collect, use, hold and disclose will be governed by the most recent Privacy Policy that has been posted on the Website.
The following articles make up our Privacy Policy. For immediate access to a particular topic, click on the title of that topic.
- Personal Information we collect
- Use of your Personal Information
- How Swisse Wellness handles privacy internally
- Your privacy choices
- Updating your Personal Information and contacting Swisse Wellness
Personal Information we collect
Information we collect from visitors
Visitors to the Website can access the Website's home page and browse areas of the Website without disclosing any personally identifiable information. In those circumstances, we may track information provided to us by your browser, including the web site you came from (known as the referring URL), the type of browser you use, the time and date of access, and other information that does not personally identify you. In addition, we may gather information about you that is automatically collected by our web server, such as your IP address and domain name. Swisse Wellness may use the browser and server information that it collects in this manner to modify and improve the Website and its offerings.
Information we collect when you register
If you register on the Website, we will ask you to provide Personal Information, such as name, gender, and contact information. On our registration webpage, we clearly label which information is required for registration and which information is optional and may be given at your discretion. We will obtain your consent before collecting your Personal Information. Once you have registered, information that we collect from your browser and our servers will be connected to the information you gave when you registered.
Other information
We also collect information that you voluntarily provide to us through your responses to competitions, surveys, search functions, questionnaires, feedback, ratings and reviews and the like.
We may also ask you to provide additional Personal Information, such as your e-mail address, in order to provide additional services or information to you or to resolve complaints or concerns that you may have.
Use of cookies and other tracking systems
Cookies, log files, and pixel-tags (also called web beacons) are technologies that we use to identify you as you move through the Website. Your browser allows us to place some information (e.g., session based IDs and/or persistent cookies) on your computer's hard drive that identifies the computer you are using. We may use cookies to personalise the Website and to track your usage across our other websites. Unless we advise you otherwise, this Privacy Policy will apply to all of our websites.
You can set your browser to determine whether your computer will accept cookies, reject cookies, or notify you each time a cookie is sent to you. If your browser is set to reject cookies, the Website, which is cookie-enabled, will not recognise you when you return to the Website, and some functionality may be lost. The Help section of your browser will tell you how to prevent your browser from accepting cookies.
Although cookies do not normally contain Personal Information, if you have provided your Personal Information to us, we may associate your registration information with the cookies or other things that the Website places on your computer's hard drive. Associating a cookie with your registration data allows us to offer increased personalization and functionality.
In addition, we may use other tracking systems like pixel-tags (sometimes called web beacons) which function somewhat like a cookie. Pixel tags are used to pass certain information to our servers in order to personalise the Website and to track your usage across our other websites. In addition, we may also use pixel tags in our HTML based e-mails.
Use of your Personal Information
Aggregate data
We gather and use aggregate data about visitors to the Website to develop and improve our products and services and to conduct market analysis. We may also provide aggregate data to third parties. Aggregate data is data which is pooled from many individual records and from which any data that could be used to identify an individual has been stripped before we use or disclose it.
Marketing Communications
Based on information we have about you, we may target our marketing communications and personalise your view of the Website to provide you information that may be most relevant to you based on your profile, behaviour and interests, including information about Swisse Wellness products
Protection of information
How Swisse Wellness handles privacy internally
Our commitment to security
We have put in place physical, and electronic, procedures to help safeguard your Personal Information, help prevent unauthorized access, and help maintain data security and to limit use of your Personal Information to what is allowed by this Privacy Policy.
General policies
We have implemented technology and security policies, rules, and other measures to help protect your Personal Information from unauthorized access, improper use, improper alteration, unlawful or accidental destruction, or accidental loss.
Storage of personal information
Personal Information, is stored in 128 SSL bit encryption on database servers at our data centers or at data centers owned by third party hosting companies that have entered into agreements with us that require them to meet agreed privacy and security standards. To ensure that the page you are viewing uses 128 bit SSL encryption, you should look for the padlock icon in your browser. We have a firewall and other technology to help prevent individuals from accessing your Personal Information without authorisation. The data centers are designed to be physically secure and to be protected from unauthorised access by unauthorised persons.
Information at the data centers is backed up routinely, which will aid in the recovery of information in the event of accidental damage of information, including a natural disaster. The backup media is stored in a physically secure storage facility.
Third parties
In addition to aggregate information (discussed previously), we may share some kinds of information with third parties in connection with providing our product or service to you.
Companies and people who work for us: We contract other companies and individuals to help us provide services In order to perform their responsibilities to us, these other companies may have limited access to some of your Personal Information. As part of out contract with these companies they will agree not to use the information they access for purposes other than fulfilling their responsibilities to us.
Promotional and informational offers: We may send offers to selected groups of customers. To do this we may use third parties working on behalf of Swisse Wellness. We provide a variety of mechanisms for you to tell us you do not want to receive such promotional and informational offers from us.
Business transfers: If we transfer a business unit (such as a subsidiary) to another company, we will require it to agree to honor the terms of this Privacy Policy as they relate to your Personal Information.
Legal requirements: We may release Personal Information when we believe release is required to comply with law. We may release Personal Information if, in our judgment the release is compelled by law or regulation, or if the release may be necessary to prevent the death or serious injury of an individual.
Your privacy choices
When you complete your registration of your member profile, you will receive informational/promotional e-mails from Swisse Wellness. You may opt-out from receiving this e-mail when you provide the information or follow the instructions as mentioned in the e-mail or included in each communication we send to you.
Customer Service will unsubscribe you from that newsletter or other programs within ten business days.
Before we use or disclose your Personal Information in a manner that is inconsistent with this Privacy Policy, we will give you advance notice and the opportunity to opt out.
Updating your Personal Information and contacting Swisse Wellness
You can contact us in order to remove the Personal Information that you have provided to us
If you have any issues or concerns about your Personal Information or this Privacy Policy, you may e-mail us at privacy.officer@Swisse.com.
Swisse Wellness Pty Ltd. Privacy Policy updated 13 March 2013.
Swisse Wellness Pty Ltd.
Privacy Officer
36 – 38 Gipps Street
Collingwood, Victoria
AUSTRALIA 3066
Privacy Officer
